Shipping & Returns
How and when will my order be shipped?
We ship using USPS. Orders are usually processed the same day and shipped within 24 hours. You will be notified if your shipment is delayed for any reason.
Returns & Exchanges
Once your exchange request is completed an email is sent to your email address on file. Returns made within 14 days from the date of delivery will be refunded, subject to any signs of damage or wear. Include the original receipt, contact number, and e-mail to reach you with any questions or concerns.
All jewelry, accessories, handbags, bodysuits, and discounted sales are final. Please note that shipping and handling are non-refundable.
How do I return an item(s)?
Please call (703-443-1790) or email Madisonbelle at [email protected] to get a return authorization number. Items may be returned via USPS mail, DHL, Fed-EX, or UPS.
The item(s) must be securely packed. Please note we are not responsible for any returns that are lost or damaged in transit. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item along with the store credit via gift card.
Where do I send my return?
To return your product, you should mail your product to:
5 Loudoun Street SE
Leesburg VA 20175, United States
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do I have to pay to ship my return?
Yes, customers are responsible for the cost of shipping items back.